Satisfação no trabalho e sindrome de burnout em bancários

Abstract

The research aims to examine the level of job satisfaction and Burnout syndrome, respectively, according to Siqueira (2008) and Maslach & Jackson (1986), as well as to verify their relationships. The target audience is bank clerks working in multi-bank with a commercial portfolio, due to the higher index of occupational diseases according to the Worker's Health Insurance Manual prepared by Dieese (2015). The research was carried out with 106 individuals, with 11 bank clerks with strong signs of depersonalization, 8 with very strong levels of Emotional Exhaustion and 10 with strong levels of Reduced Personal Realization. The job satisfaction in all dimensions proposed by Siqueira (2008) was indifferent, due to the tendency to balance between moderately satisfied and moderately dissatisfied. There was a significant negative correlation between all variables of job satisfaction and Burnout syndrome, which shows that higher levels of Burnout are related to lower levels of satisfaction. Finally, it is considered that it would be relevant to carry out studies that seek to verify in greater depth why multiple banks have a higher incidence of workers with occupational diseases.