Gerenciamento da qualidade como ferramenta para o aumento da produtividade no carregamento: um estudo de caso numa indústria de aços planos

Abstract

The complex interactions of current markets – more demanding, dynamic and competitive than before – bring to the business world important reflections about how to gains focusing on price, quality and productivity. It’s not different in the steel industry because the growing of profitability through market prices doesn’t ensure sustainable returns due the competitive edge of this market. One of the management tools to gain competitive is the Total Quality Management, which aims to reduce costs, optimize operations and increasing productivity. This project’s target is understand how improve the productivity of logistics area – response of the delivery of Ceará’s customer orders – on a flat steel company – Aço Cearense Industrial Limited from the perspective of MASP. This project’s specific targets are: analyze the problem through quality tools, identify the growing opportunities and introduce Method of Analysis and Problem Solving – MASP. It’s important know the historic evolution of quality, its dimensions and the keys of management, as well understand the MASP how a way to identify and solve problems with unknown causes. The MASP solves a problem in a structured and organized way, by means of participatory work with a group of people.