O gestor secretarial como facilitador organizacional

Abstract

The executive secretary, acting side of the dome of the companies, assumes increasing responsibilities and contributes directly to the achievement of organizational results. This professional is no longer executing tasks and acts today as secretarial manager. In this context, plays several roles and, therefore, need to develop constantly the managerial skills required for its operations. This research focuses on the facilitator role played by the executive secretaries and has is to investigate the managerial skills of the facilitator role in the secretarial manager performance, in the view of the professionals. Therefore, a qualitative, quantitative and descriptive research from a literature review and a field survey was carried out. Data collection was conducted through a questionnaire with one hundred (100) students and professionals working in the Executive Secretariat, in Brazil. Data analysis revealed that organizational facilitator role is present in the secretary's role as manager, contributing actively to the balance of contemporary, increasingly complex and unstable organizations. Therefore, it is necessary that professionals in Executive Secretary to develop every day, in their profession exercise, managerial competences related to this paper. The secretarial manager has conquered space in the organizational context and this is due to the position of executive secretary, front to organizational challenges. However, the growth of the profession still happens and the challenges are many, requiring each professional deepening this and the many roles that executive secretary takes on the day of the profession.